Chat and Ticketing System Event

Resolved

Operational

Started over 1 year agoFebruary 10, 2025Lasted 35 minutesFebruary 10, 202510:0410:39 PMUTC

Affected

Ntirety Customer Support

Chat Support

Ticketing Service

Updates

Resolved
February 10, 2025 at 10:39 PMUTC
Resolved
February 10, 2025 at 10:39 PMUTC
Our 3rd Party ITSM provider has resolved the issue. Our technicians are able to continue to process chats and incidents as normal.
Investigating
February 10, 2025 at 10:04 PMUTC
Investigating
February 10, 2025 at 10:04 PMUTC
We are currently working with our service provider regarding issues associated to our ability to take chats or view incidents. For any major issues, please call our service desk at 1-877-381-4678

Ntirety - Chat and Ticketing System Event – Incident details