Ntirety Status - Incident history https://status.ntirety.com Ntirety Tue, 29 Sep 2026 22:00:00 +0000 Pure Storage Software Update Type: Maintenance Affected Components: Newark, DE Sep 23, 15:27:34 GMT+0 - Identified - 11:11 Systems will be performing maintenance to upgrade the Purity version on the Pure array that supports the storage environment. This work is necessary to make sure the array has the latest security patches and bug fixes, and to ensure continued performance and reliability of the platform. Our engineering team and Pure support will complete this as a non-disruptive procedure, two redundant controllers will be upgraded one at a time. Sep 29, 22:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Affected Components:

<p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>15:27:34</var> GMT+0</small><br><strong>Identified</strong> - 11:11 Systems will be performing maintenance to upgrade the Purity version on the Pure array that supports the storage environment. This work is necessary to make sure the array has the latest security patches and bug fixes, and to ensure continued performance and reliability of the platform. Our engineering team and Pure support will complete this as a non-disruptive procedure, two redundant controllers will be upgraded one at a time..</p> <p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>22:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Tue, 29 Sep 2026 22:00:00 +0000 https://status.ntirety.com/maintenance/cmue9bduj00661bqmimkf5zsq https://status.ntirety.com/maintenance/cmue9bduj00661bqmimkf5zsq Emergency Change: Database Monitoring Transition Type: Maintenance Duration: 12 hours Affected Components: Managed Database Monitoring Services Sep 16, 22:05:22 GMT+0 - Identified - 11:11 Systems engineers are aware of an issue affecting the managed database monitoring system. We have been working on an internal project to migrate customers to a new monitoring platform, but due to the issue, we are accelerating that migration. Additional updates will be provided as information becomes available. Until the migration is complete, you will not receive monitoring alerts. Once your monitoring has been migrated, alerts will be generated in the 11:11 Account Management Application. All affected customers will be receiving ticket communication. Sep 16, 23:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 17, 11:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 12 hours

Affected Components:

<p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>22:05:22</var> GMT+0</small><br><strong>Identified</strong> - 11:11 Systems engineers are aware of an issue affecting the managed database monitoring system. We have been working on an internal project to migrate customers to a new monitoring platform, but due to the issue, we are accelerating that migration. Additional updates will be provided as information becomes available. Until the migration is complete, you will not receive monitoring alerts. Once your monitoring has been migrated, alerts will be generated in the 11:11 Account Management Application. All affected customers will be receiving ticket communication..</p> <p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>23:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 16 Sep 2026 23:00:00 +0000 https://status.ntirety.com/maintenance/cmu4ng07m02ah1ms8rooyahhd https://status.ntirety.com/maintenance/cmu4ng07m02ah1ms8rooyahhd Pure Storage Software Update Type: Maintenance Duration: 4 hours Affected Components: Newark, DE Aug 18, 19:59:07 GMT+0 - Identified - 11:11 Systems will be performing maintenance to upgrade the Purity version on the Pure array that supports the storage environment. This work is necessary to make sure the array has the latest security patches and bug fixes, and to ensure continued performance and reliability of the platform. Our engineering team and Pure support will complete this as a non-disruptive procedure, two redundant controllers will be upgraded one at a time. Sep 15, 22:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 16, 02:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 4 hours

Affected Components:

<p><small>Aug <var data-var='date'> 18</var>, <var data-var='time'>19:59:07</var> GMT+0</small><br><strong>Identified</strong> - 11:11 Systems will be performing maintenance to upgrade the Purity version on the Pure array that supports the storage environment. This work is necessary to make sure the array has the latest security patches and bug fixes, and to ensure continued performance and reliability of the platform. Our engineering team and Pure support will complete this as a non-disruptive procedure, two redundant controllers will be upgraded one at a time..</p> <p><small>Sep <var data-var='date'> 15</var>, <var data-var='time'>22:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 15 Sep 2026 22:00:00 +0000 https://status.ntirety.com/maintenance/cmsz35y0a04sb0yo098bpgcgp https://status.ntirety.com/maintenance/cmsz35y0a04sb0yo098bpgcgp September Basic Patching Type: Maintenance Duration: 9 days and 4 hours Affected Components: Louisville, KY, Denver, CO, Newark, DE, Newark, DE, Austin, TX, Denver, CO, Austin, TX, Denver, CO, Denver, CO, Vancouver, BC, Austin, TX, Newark, DE, Louisville, KY, Newark, DE Sep 24, 14:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 9, 18:36:53 GMT+0 - Identified - Dear Valued Customer, This notification is to inform you that if your organization is subscribed to our basic patching service, patching will continue to occur during your normally scheduled maintenance window in September. The Basic patching window begins the third Tuesday of the month and will run over the course of the next 9 days. If you have any questions, please feel free to contact us at [**1-866-918-4678**](tel:18669184678) or through our Success Center portal at <https://success.1111systems.com/home>. Thank you for your partnership. 11:11 Systems Sep 15, 10:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 9 days and 4 hours

Affected Components: , , , , , , , , , , , , ,

<p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>18:36:53</var> GMT+0</small><br><strong>Identified</strong> - Dear Valued Customer, This notification is to inform you that if your organization is subscribed to our basic patching service, patching will continue to occur during your normally scheduled maintenance window in September. The Basic patching window begins the third Tuesday of the month and will run over the course of the next 9 days. If you have any questions, please feel free to contact us at [**1-866-918-4678**](tel:18669184678) or through our Success Center portal at <https://success.1111systems.com/home>. Thank you for your partnership. 11:11 Systems.</p> <p><small>Sep <var data-var='date'> 15</var>, <var data-var='time'>10:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Tue, 15 Sep 2026 10:00:00 +0000 https://status.ntirety.com/maintenance/cmtufwxbn0nv40wmrhc4es5cg https://status.ntirety.com/maintenance/cmtufwxbn0nv40wmrhc4es5cg August Basic Patching Type: Maintenance Duration: 9 days and 6 hours Affected Components: Louisville, KY, Denver, CO, Newark, DE, Newark, DE, Austin, TX, Denver, CO, Austin, TX, Denver, CO, Denver, CO, Vancouver, BC, Austin, TX, Newark, DE, Louisville, KY, Newark, DE Aug 27, 19:00:00 GMT+0 - Completed - Maintenance has completed successfully Aug 14, 19:55:48 GMT+0 - Identified - Dear Valued Customer, This notification is to inform you that if your organization is subscribed to our basic patching service, patching will continue to occur during your normally scheduled maintenance window in August. The Basic patching window begins the third Tuesday of the month and will run over the course of the next 9 days. If you have any questions, please feel free to contact us at [**1-866-918-4678**](tel:18669184678) or through our Success Center portal at <https://success.1111systems.com/home>. Thank you for your partnership. 11:11 Systems Aug 18, 13:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 9 days and 6 hours

Affected Components: , , , , , , , , , , , , ,

<p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>19:55:48</var> GMT+0</small><br><strong>Identified</strong> - Dear Valued Customer, This notification is to inform you that if your organization is subscribed to our basic patching service, patching will continue to occur during your normally scheduled maintenance window in August. The Basic patching window begins the third Tuesday of the month and will run over the course of the next 9 days. If you have any questions, please feel free to contact us at [**1-866-918-4678**](tel:18669184678) or through our Success Center portal at <https://success.1111systems.com/home>. Thank you for your partnership. 11:11 Systems.</p> <p><small>Aug <var data-var='date'> 18</var>, <var data-var='time'>13:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Tue, 18 Aug 2026 13:00:00 +0000 https://status.ntirety.com/maintenance/cmstda9gm0bei1bo5rhv8u0lm https://status.ntirety.com/maintenance/cmstda9gm0bei1bo5rhv8u0lm July Basic Patching Type: Maintenance Duration: 9 days and 3 hours Affected Components: Newark, DE, Louisville, KY, Denver, CO, Newark, DE, Austin, TX, Denver, CO, Austin, TX, Denver, CO, Denver, CO, Vancouver, BC, Austin, TX, Newark, DE, Louisville, KY, Newark, DE Jul 16, 16:49:32 GMT+0 - Identified - Dear Valued Customer, This notification is to inform you that if your organization is subscribed to our basic patching service, patching will continue to occur during your normally scheduled maintenance window in July. The Basic patching window begins the third Tuesday of the month and will run over the course of the next 9 days. If you have any questions, please feel free to contact us at [**1-866-918-4678**](tel:18669184678) or through our Success Center portal at <https://success.1111systems.com/home>. Thank you for your partnership. 11:11 Systems Jul 21, 10:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 30, 13:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 9 days and 3 hours

Affected Components: , , , , , , , , , , , , ,

<p><small>Jul <var data-var='date'> 16</var>, <var data-var='time'>16:49:32</var> GMT+0</small><br><strong>Identified</strong> - Dear Valued Customer, This notification is to inform you that if your organization is subscribed to our basic patching service, patching will continue to occur during your normally scheduled maintenance window in July. The Basic patching window begins the third Tuesday of the month and will run over the course of the next 9 days. If you have any questions, please feel free to contact us at [**1-866-918-4678**](tel:18669184678) or through our Success Center portal at <https://success.1111systems.com/home>. Thank you for your partnership. 11:11 Systems.</p> <p><small>Jul <var data-var='date'> 21</var>, <var data-var='time'>10:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 21 Jul 2026 10:00:00 +0000 https://status.ntirety.com/maintenance/cmrnqv0kk00v20ko5afxduapk https://status.ntirety.com/maintenance/cmrnqv0kk00v20ko5afxduapk Adobe ColdFusion Critical Security Vulnerability (CVE-2026-48282) Type: Maintenance Duration: 1 hour Affected Components: General Awareness Jul 10, 18:48:03 GMT+0 - Identified - Adobe has released a critical security update for Adobe ColdFusion to address multiple vulnerabilities, including CVE-2026-48282, a critical path traversal vulnerability with a CVSS score of 10.0 that may allow an unauthenticated attacker to execute arbitrary code on affected systems. Adobe has also reported that this vulnerability has been actively exploited. <https://www.cve.org/CVERecord?id=CVE-2026-48282> <https://helpx.adobe.com/security/products/coldfusion/apsb26-68.html> Who Should Take Action If you are running any version of Adobe ColdFusion, we recommend reviewing your environment immediately. ColdFusion 2025: Update to Update 10 or later. ColdFusion 2023: Update to Update 21 or later. ColdFusion 2021, 2018, 2016, or earlier: These versions have reached end of life and no longer receive security updates from Adobe. While Adobe's security bulletin applies to supported releases, unsupported versions should be considered at increased security risk because they do not receive fixes for newly discovered vulnerabilities. We strongly recommend upgrading to a supported version of ColdFusion (2023 or 2025) and applying the latest security updates. Recommended Actions Schedule a maintenance window to apply the appropriate update or upgrade. Back up your ColdFusion installation, configuration, and application files. Download and install the latest supported ColdFusion update from Adobe. Restart the ColdFusion services after the update is complete. Verify the installed update level and test your applications to confirm normal operation. If you are unable to apply the update immediately, implement temporary measures to reduce exposure, such as: Disable Remote Development Services (RDS) if it is not required. Restrict external access to the /CFIDE directory and ColdFusion Administrator. Implement Web Application Firewall (WAF) protections to help detect and block exploit attempts. Review server logs for suspicious activity. These measures may reduce risk but do not fully remediate the vulnerability and should only be considered temporary until the appropriate update or upgrade can be completed. Thank you, 11:11 Support Team Jul 11, 13:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 11, 14:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Jul <var data-var='date'> 10</var>, <var data-var='time'>18:48:03</var> GMT+0</small><br><strong>Identified</strong> - Adobe has released a critical security update for Adobe ColdFusion to address multiple vulnerabilities, including CVE-2026-48282, a critical path traversal vulnerability with a CVSS score of 10.0 that may allow an unauthenticated attacker to execute arbitrary code on affected systems. Adobe has also reported that this vulnerability has been actively exploited. <https://www.cve.org/CVERecord?id=CVE-2026-48282> <https://helpx.adobe.com/security/products/coldfusion/apsb26-68.html> Who Should Take Action If you are running any version of Adobe ColdFusion, we recommend reviewing your environment immediately. ColdFusion 2025: Update to Update 10 or later. ColdFusion 2023: Update to Update 21 or later. ColdFusion 2021, 2018, 2016, or earlier: These versions have reached end of life and no longer receive security updates from Adobe. While Adobe's security bulletin applies to supported releases, unsupported versions should be considered at increased security risk because they do not receive fixes for newly discovered vulnerabilities. We strongly recommend upgrading to a supported version of ColdFusion (2023 or 2025) and applying the latest security updates. Recommended Actions Schedule a maintenance window to apply the appropriate update or upgrade. Back up your ColdFusion installation, configuration, and application files. Download and install the latest supported ColdFusion update from Adobe. Restart the ColdFusion services after the update is complete. Verify the installed update level and test your applications to confirm normal operation. If you are unable to apply the update immediately, implement temporary measures to reduce exposure, such as: Disable Remote Development Services (RDS) if it is not required. Restrict external access to the /CFIDE directory and ColdFusion Administrator. Implement Web Application Firewall (WAF) protections to help detect and block exploit attempts. Review server logs for suspicious activity. These measures may reduce risk but do not fully remediate the vulnerability and should only be considered temporary until the appropriate update or upgrade can be completed. Thank you, 11:11 Support Team.</p> <p><small>Jul <var data-var='date'> 11</var>, <var data-var='time'>13:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 11</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 11 Jul 2026 13:00:00 +0000 https://status.ntirety.com/maintenance/cmrfagbtc06e41at9t7k0o7fj https://status.ntirety.com/maintenance/cmrfagbtc06e41at9t7k0o7fj June Basic Patching Type: Maintenance Duration: 9 days Affected Components: Newark, DE, Louisville, KY, Denver, CO, Newark, DE, Austin, TX, Denver, CO, Austin, TX, Denver, CO, Denver, CO, Vancouver, BC, Austin, TX, Newark, DE, Louisville, KY, Newark, DE Jun 11, 17:57:13 GMT+0 - Identified - Dear Valued Customer, This notification is to inform you that if your organization is subscribed to our basic patching service, patching will continue to occur during your normally scheduled maintenance window in June. The Basic patching window begins the third Tuesday of the month and will run over the course of the next 9 days. If you have any questions, please feel free to contact us at [**1-866-918-4678**](tel:18669184678) or through our Success Center portal at <https://success.1111systems.com/home>. Thank you for your partnership. 11:11 Systems Jun 16, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 25, 06:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 9 days

Affected Components: , , , , , , , , , , , , ,

<p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>17:57:13</var> GMT+0</small><br><strong>Identified</strong> - Dear Valued Customer, This notification is to inform you that if your organization is subscribed to our basic patching service, patching will continue to occur during your normally scheduled maintenance window in June. The Basic patching window begins the third Tuesday of the month and will run over the course of the next 9 days. If you have any questions, please feel free to contact us at [**1-866-918-4678**](tel:18669184678) or through our Success Center portal at <https://success.1111systems.com/home>. Thank you for your partnership. 11:11 Systems.</p> <p><small>Jun <var data-var='date'> 16</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 25</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 16 Jun 2026 06:00:00 +0000 https://status.ntirety.com/maintenance/cmq9sv8rl02yuqufpd5k15wew https://status.ntirety.com/maintenance/cmq9sv8rl02yuqufpd5k15wew Newark Network Incident Type: Incident Duration: 2 hours and 39 minutes Affected Components: Newark, DE Jun 15, 02:21:06 GMT+0 - Investigating - We are currently experiencing a network incident in Newark. Our teams are on-site actively investigating the issue. We will provide additional updates as more information becomes available. Jun 15, 03:58:09 GMT+0 - Investigating - Location - Newark (Delaware) Customers - Multiple customers have lost internet connectivity. Issue - Upstream carrier connectivity in Newark location went down at approximately 2026-06-14 21:28:04 EDT, cause is unknown. The teams are engaged and investigating the issue. Jun 15, 05:00:06 GMT+0 - Resolved - Location - Newark (Delaware) Customers - Multiple customers had lost internet connectivity. Issue - Upstream carrier connectivity in Newark location went down at approximately 2026-06-14 21:28:04 EDT, cause remains unknown. Status - The teams restored non redundant connectivity via an alternate path to Louisville. We will provide additional updates as more information becomes available. Type: Incident

Duration: 2 hours and 39 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 15</var>, <var data-var='time'>02:21:06</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing a network incident in Newark. Our teams are on-site actively investigating the issue. We will provide additional updates as more information becomes available..</p> <p><small>Jun <var data-var='date'> 15</var>, <var data-var='time'>03:58:09</var> GMT+0</small><br><strong>Investigating</strong> - Location - Newark (Delaware) Customers - Multiple customers have lost internet connectivity. Issue - Upstream carrier connectivity in Newark location went down at approximately 2026-06-14 21:28:04 EDT, cause is unknown. The teams are engaged and investigating the issue..</p> <p><small>Jun <var data-var='date'> 15</var>, <var data-var='time'>05:00:06</var> GMT+0</small><br><strong>Resolved</strong> - Location - Newark (Delaware) Customers - Multiple customers had lost internet connectivity. Issue - Upstream carrier connectivity in Newark location went down at approximately 2026-06-14 21:28:04 EDT, cause remains unknown. Status - The teams restored non redundant connectivity via an alternate path to Louisville. We will provide additional updates as more information becomes available..</p> ]]> Mon, 15 Jun 2026 02:21:06 +0000 https://status.ntirety.com/incident/cmqel6uce019t2ip9ig0301cy https://status.ntirety.com/incident/cmqel6uce019t2ip9ig0301cy May Basic Patching Type: Maintenance Duration: 9 days Affected Components: Newark, DE, Austin, TX, Newark, DE, Louisville, KY, Denver, CO, Denver, CO, Monitoring Services, Austin, TX, Denver, CO, Denver, CO, Vancouver, BC, Austin, TX, Newark, DE, Louisville, KY, Newark, DE May 28, 13:00:00 GMT+0 - Completed - Maintenance has completed successfully May 19, 13:00:00 GMT+0 - Identified - Dear Valued Customer, This notification is to inform you that if your organization is subscribed to our basic patching service, patching will continue to occur during your normally scheduled maintenance window in May. The Basic patching window begins the third Tuesday of the month and will run over the course of the next 9 days. If you have any questions, please feel free to contact us at [**1-866-918-4678**](tel:18669184678) or through our Success Center portal at <https://success.1111systems.com/home>. Thank you for your partnership. 11:11 Systems May 19, 13:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 9 days

Affected Components: , , , , , , , , , , , , , ,

<p><small>May <var data-var='date'> 28</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 19</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Valued Customer, This notification is to inform you that if your organization is subscribed to our basic patching service, patching will continue to occur during your normally scheduled maintenance window in May. The Basic patching window begins the third Tuesday of the month and will run over the course of the next 9 days. If you have any questions, please feel free to contact us at [**1-866-918-4678**](tel:18669184678) or through our Success Center portal at <https://success.1111systems.com/home>. Thank you for your partnership. 11:11 Systems.</p> <p><small>May <var data-var='date'> 19</var>, <var data-var='time'>13:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Tue, 19 May 2026 13:00:00 +0000 https://status.ntirety.com/maintenance/cmp78csbd04n6pflr98yq6nhf https://status.ntirety.com/maintenance/cmp78csbd04n6pflr98yq6nhf Newark Disaster Recovery Software Maintenance Type: Maintenance Duration: 6 hours Affected Components: Newark, DE May 12, 01:00:00 GMT+0 - Identified - During this maintenance window, 11:11 Systems engineers will be performing updates to our disaster recovery platform. These updates are required to ensure continued reliability and stability, in alignment with recommendations from our software vendors. During this time, replication for certain instances may be temporarily paused, which may result in an decreased recovery point objectives (RPO). Upon completion of the maintenance, the platform will be fully available for recovery operations and normal use. If you have any questions or require assistance, please submit a request through our support portal <https://success.1111systems.com/> or contact us at 1.866.918.4678. Thank you for your understanding and continued partnership. 11:11 Systems May 12, 01:00:01 GMT+0 - Identified - Maintenance is now in progress May 12, 07:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 6 hours

Affected Components:

<p><small>May <var data-var='date'> 12</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - During this maintenance window, 11:11 Systems engineers will be performing updates to our disaster recovery platform. These updates are required to ensure continued reliability and stability, in alignment with recommendations from our software vendors. During this time, replication for certain instances may be temporarily paused, which may result in an decreased recovery point objectives (RPO). Upon completion of the maintenance, the platform will be fully available for recovery operations and normal use. If you have any questions or require assistance, please submit a request through our support portal <https://success.1111systems.com/> or contact us at 1.866.918.4678. Thank you for your understanding and continued partnership. 11:11 Systems.</p> <p><small>May <var data-var='date'> 12</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 12</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 12 May 2026 01:00:00 +0000 https://status.ntirety.com/maintenance/cmoyquvra088vxz8g8kwob987 https://status.ntirety.com/maintenance/cmoyquvra088vxz8g8kwob987 Newark Storage Maintenance Type: Maintenance Duration: 2 hours Affected Components: Newark, DE Apr 27, 23:00:00 GMT+0 - Identified - Maintenance is now in progress Apr 21, 00:00:00 GMT+0 - Completed - Maintenance has completed successfully Apr 27, 23:00:00 GMT+0 - Identified - During this maintenance window, we will be replacing a failed component in one of the Newark storage arrays that supports our cloud environment. While this is a routine procedure, it is not entirely without risk. Ntirety storage engineers, along with our storage vendor, will be onsite to ensure the work is completed smoothly and without impact. If you have any questions or experience any issues during or after this maintenance, please do not hesitate to submit a request through our support portal at <https://success.1111systems.com> or contact us at 1.866.918.4678. Thank you for your understanding and continued partnership. 11:11 Systems Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Apr <var data-var='date'> 27</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 21</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Apr <var data-var='date'> 27</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Identified</strong> - During this maintenance window, we will be replacing a failed component in one of the Newark storage arrays that supports our cloud environment. While this is a routine procedure, it is not entirely without risk. Ntirety storage engineers, along with our storage vendor, will be onsite to ensure the work is completed smoothly and without impact. If you have any questions or experience any issues during or after this maintenance, please do not hesitate to submit a request through our support portal at <https://success.1111systems.com> or contact us at 1.866.918.4678. Thank you for your understanding and continued partnership. 11:11 Systems.</p> ]]> Mon, 27 Apr 2026 23:00:00 +0000 https://status.ntirety.com/maintenance/cmo1kzg77006kj5qiunv0ligg https://status.ntirety.com/maintenance/cmo1kzg77006kj5qiunv0ligg Denver Disaster Recovery Software Maintenance Type: Maintenance Duration: 5 hours Affected Components: Denver, CO Apr 27, 23:00:00 GMT+0 - Identified - During this maintenance window, 11:11 Systems engineers will be performing updates to our disaster recovery platform. These updates are required to ensure continued reliability and stability, in alignment with recommendations from our software vendors. During this time, replication for certain instances will be temporarily paused, which may result in an decreased recovery point objectives (RPO). Upon completion of the maintenance, the platform will be fully available for recovery operations and normal use. If you have any questions or require assistance, please submit a request through our support portal <https://success.1111systems.com/> or contact us at 1.866.918.4678. Thank you for your understanding and continued partnership. 11:11 Systems Apr 27, 23:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 28, 04:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 5 hours

Affected Components:

<p><small>Apr <var data-var='date'> 27</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Identified</strong> - During this maintenance window, 11:11 Systems engineers will be performing updates to our disaster recovery platform. These updates are required to ensure continued reliability and stability, in alignment with recommendations from our software vendors. During this time, replication for certain instances will be temporarily paused, which may result in an decreased recovery point objectives (RPO). Upon completion of the maintenance, the platform will be fully available for recovery operations and normal use. If you have any questions or require assistance, please submit a request through our support portal <https://success.1111systems.com/> or contact us at 1.866.918.4678. Thank you for your understanding and continued partnership. 11:11 Systems.</p> <p><small>Apr <var data-var='date'> 27</var>, <var data-var='time'>23:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 27 Apr 2026 23:00:00 +0000 https://status.ntirety.com/maintenance/cmoeq8v1j05c911w54qsuku5r https://status.ntirety.com/maintenance/cmoeq8v1j05c911w54qsuku5r April Basic Patching Type: Maintenance Duration: 9 days Affected Components: Austin, TX, Monitoring Services, Denver, CO, Newark, DE, Austin, TX, Denver, CO, Vancouver, BC, Austin, TX, Newark, DE, Louisville, KY, Newark, DE, Louisville, KY, Newark, DE, Denver, CO, Denver, CO Apr 21, 13:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 30, 13:00:00 GMT+0 - Completed - Maintenance has completed successfully Apr 21, 13:00:00 GMT+0 - Identified - Dear Valued Customer, This notification is to inform you that if your organization is subscribed to our basic patching service, patching will continue to occur during your normally scheduled maintenance window in April. The Basic patching window begins the third Tuesday of the month and will run over the course of the next 9 days. If you have any questions, please feel free to contact us at [**1-866-918-4678**](tel:18669184678) or through our Success Center portal at <https://success.1111systems.com/home>. Thank you for your partnership. 11:11 Systems Type: Maintenance

Duration: 9 days

Affected Components: , , , , , , , , , , , , , ,

<p><small>Apr <var data-var='date'> 21</var>, <var data-var='time'>13:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 30</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Apr <var data-var='date'> 21</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Valued Customer, This notification is to inform you that if your organization is subscribed to our basic patching service, patching will continue to occur during your normally scheduled maintenance window in April. The Basic patching window begins the third Tuesday of the month and will run over the course of the next 9 days. If you have any questions, please feel free to contact us at [**1-866-918-4678**](tel:18669184678) or through our Success Center portal at <https://success.1111systems.com/home>. Thank you for your partnership. 11:11 Systems.</p> ]]> Tue, 21 Apr 2026 13:00:00 +0000 https://status.ntirety.com/maintenance/cmo8rgd6j000lbb6wl4p5dhl4 https://status.ntirety.com/maintenance/cmo8rgd6j000lbb6wl4p5dhl4 Denver Maintenance: Network Devices Returning to Normal Operations Type: Maintenance Duration: 2 hours Affected Components: Denver, CO Apr 8, 02:00:00 GMT+0 - Identified - During this maintenance window, 11:11 Systems will return border1.den03 and core2.den02 to standard production operation. These devices were impacted during the network incident on April 6, 2026\. Since that time, 11:11 Systems has worked with our network hardware vendor to resolve the underlying issue that caused the incident. We do not expect any service impact during this change. However, if you experience any issues during or after the maintenance, please contact us at 1.866.918.4678 or via our customer portal at https://[success.1111systems.com](http://success.1111systems.com). Thank you for your understanding and continued partnership. 11:11 Systems Apr 8, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 8, 04:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - During this maintenance window, 11:11 Systems will return border1.den03 and core2.den02 to standard production operation. These devices were impacted during the network incident on April 6, 2026\. Since that time, 11:11 Systems has worked with our network hardware vendor to resolve the underlying issue that caused the incident. We do not expect any service impact during this change. However, if you experience any issues during or after the maintenance, please contact us at 1.866.918.4678 or via our customer portal at https://[success.1111systems.com](http://success.1111systems.com). Thank you for your understanding and continued partnership. 11:11 Systems.</p> <p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 8 Apr 2026 02:00:00 +0000 https://status.ntirety.com/maintenance/cmnp7p1uc0me4wyyo77j1lijd https://status.ntirety.com/maintenance/cmnp7p1uc0me4wyyo77j1lijd Denver Data Center – Intermittent Network Performance Type: Incident Duration: 1 hour and 29 minutes Affected Components: Denver, CO Apr 6, 15:25:52 GMT+0 - Investigating - We are currently observing intermittent network performance degradation at our Denver data center. Our team is actively investigating and will provide updates shortly. Apr 6, 16:55:18 GMT+0 - Resolved - We have isolated the network incident to a hardware issue and have removed the affected router from production to prevent further network degradation. We are currently working with our hardware vendor to develop a repair plan. If you are still experiencing any issues, please contact us via the support portal https://success.1111systems.com or by calling our service line at 1.866.918.4678. Thank you for your understanding and continued partnership. Type: Incident

Duration: 1 hour and 29 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>15:25:52</var> GMT+0</small><br><strong>Investigating</strong> - We are currently observing intermittent network performance degradation at our Denver data center. Our team is actively investigating and will provide updates shortly..</p> <p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>16:55:18</var> GMT+0</small><br><strong>Resolved</strong> - We have isolated the network incident to a hardware issue and have removed the affected router from production to prevent further network degradation. We are currently working with our hardware vendor to develop a repair plan. If you are still experiencing any issues, please contact us via the support portal https://success.1111systems.com or by calling our service line at 1.866.918.4678. Thank you for your understanding and continued partnership..</p> ]]> Mon, 6 Apr 2026 15:25:52 +0000 https://status.ntirety.com/incident/cmnncecb00rnuv6itibo51vy5 https://status.ntirety.com/incident/cmnncecb00rnuv6itibo51vy5 March Server Patching Notification Type: Maintenance Duration: 1 hour Affected Components: Self-Service Portal Mar 15, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 15, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Mar 15, 09:00:00 GMT+0 - Identified - Dear Valued Customer, This notification is to inform you that if your organization is subscribed to our server patching service, patching will continue to occur during your normally scheduled maintenance window in March. Please note that while this notification is scheduled for the 15th of the month, your actual patching date may vary based on your assigned maintenance window. If you have any questions, please feel free to contact us at **1-866-918-4678** or through our Success Center portal at <https://success.1111systems.com/home>. Thank you for your partnership. 11:11 Systems Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Mar <var data-var='date'> 15</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 15</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 15</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Valued Customer, This notification is to inform you that if your organization is subscribed to our server patching service, patching will continue to occur during your normally scheduled maintenance window in March. Please note that while this notification is scheduled for the 15th of the month, your actual patching date may vary based on your assigned maintenance window. If you have any questions, please feel free to contact us at **1-866-918-4678** or through our Success Center portal at <https://success.1111systems.com/home>. Thank you for your partnership. 11:11 Systems.</p> ]]> Sun, 15 Mar 2026 09:00:00 +0000 https://status.ntirety.com/maintenance/cmmo1m0dg0175dp7ozl0647mn https://status.ntirety.com/maintenance/cmmo1m0dg0175dp7ozl0647mn Denver Cloud Storage Remediation Type: Maintenance Affected Components: Denver, CO Mar 6, 03:00:00 GMT+0 - Identified - During this time, 11:11 Systems engineers and storage vendor will be working to remediate the underlying cloud storage infrastructure in Denver that experienced degradation earlier this morning and to restore full high availability. This maintenance activity is considered high risk. However, all storage systems will be thoroughly validated before being returned to production. If you experience any issues during this time, please contact our support team through the support portal or by phone: Support Portal: <https://portal.ntirety.net/> Phone: 1-866-918-4678 Thank you for your patience while we work to resolve this matter. Mar 6, 03:00:00 GMT+0 - Completed - During this time, 11:11 Systems engineers and storage vendor will be working to remediate the underlying cloud storage infrastructure in Denver that experienced degradation earlier this morning and to restore full high availability. This maintenance activity is considered high risk. However, all storage systems will be thoroughly validated before being returned to production. If you experience any issues during this time, please contact our support team through the support portal or by phone: Support Portal: <https://portal.ntirety.net/> Phone: 1-866-918-4678 Thank you for your patience while we work to resolve this matter. Type: Maintenance

Affected Components:

<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Identified</strong> - During this time, 11:11 Systems engineers and storage vendor will be working to remediate the underlying cloud storage infrastructure in Denver that experienced degradation earlier this morning and to restore full high availability. This maintenance activity is considered high risk. However, all storage systems will be thoroughly validated before being returned to production. If you experience any issues during this time, please contact our support team through the support portal or by phone: Support Portal: <https://portal.ntirety.net/> Phone: 1-866-918-4678 Thank you for your patience while we work to resolve this matter..</p> <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - During this time, 11:11 Systems engineers and storage vendor will be working to remediate the underlying cloud storage infrastructure in Denver that experienced degradation earlier this morning and to restore full high availability. This maintenance activity is considered high risk. However, all storage systems will be thoroughly validated before being returned to production. If you experience any issues during this time, please contact our support team through the support portal or by phone: Support Portal: <https://portal.ntirety.net/> Phone: 1-866-918-4678 Thank you for your patience while we work to resolve this matter..</p> ]]> Fri, 6 Mar 2026 03:00:00 +0000 https://status.ntirety.com/maintenance/cmme4l1a500po129k8rlucjb2 https://status.ntirety.com/maintenance/cmme4l1a500po129k8rlucjb2 Denver Storage Event Type: Incident Duration: 4 days, 1 hour and 12 minutes Affected Components: Denver, CO Mar 9, 13:05:47 GMT+0 - Resolved - This incident has been resolved. A root cause analysis will be provided to explain the cause of the incident. If you are experiencing any issues, please contact our support team through the support portal or by phone: Portal: <https://portal.ntirety.net/> Phone: 1-866-918-4678 Thank you for your partnership and understanding. Mar 5, 11:53:40 GMT+0 - Identified - At 2:54 AM ET, we experienced a storage event in the Ntirety Cloud environment in Denver. During the event, the storage controllers failed over as designed; however, this may have caused some servers to enter a read-only state. Our team is currently investigating the issue and determining the root cause. We will continue to provide updates to impacted customers as more information becomes available. If you are experiencing any issues, please contact our support team through the support portal or by phone: Portal: <https://portal.ntirety.net/> Phone: 1-866-918-4678 Thank you for your patience while we work to resolve this matter. Type: Incident

Duration: 4 days, 1 hour and 12 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>13:05:47</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. A root cause analysis will be provided to explain the cause of the incident. If you are experiencing any issues, please contact our support team through the support portal or by phone: Portal: <https://portal.ntirety.net/> Phone: 1-866-918-4678 Thank you for your partnership and understanding..</p> <p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>11:53:40</var> GMT+0</small><br><strong>Identified</strong> - At 2:54 AM ET, we experienced a storage event in the Ntirety Cloud environment in Denver. During the event, the storage controllers failed over as designed; however, this may have caused some servers to enter a read-only state. Our team is currently investigating the issue and determining the root cause. We will continue to provide updates to impacted customers as more information becomes available. If you are experiencing any issues, please contact our support team through the support portal or by phone: Portal: <https://portal.ntirety.net/> Phone: 1-866-918-4678 Thank you for your patience while we work to resolve this matter..</p> ]]> Thu, 5 Mar 2026 11:53:40 +0000 https://status.ntirety.com/incident/cmmdeq6i6034hx7bg88vnt6iw https://status.ntirety.com/incident/cmmdeq6i6034hx7bg88vnt6iw GlobalProtect SSL VPN Client Update Type: Maintenance Duration: 2 days and 2 hours Affected Components: Austin, TX, , Denver, CO, Vancouver, BC, Louisville, KY, Newark, DE, Networking → Feb 26, 22:00:00 GMT+0 - Completed - Maintenance has completed successfully Feb 24, 20:00:00 GMT+0 - Identified - During this time, we will be updating the SSL certificate for the GlobalProtect VPN service. If you use this service, you may encounter a certificate error while attempting to log in. This maintenance is expected to last no longer than five minutes for each individual customer. If you experience any issues, please have users try logging in again. While no disruption is anticipated, you may contact 11:11 Support at **1.866.918.4678** or via the [**https://portal.ntirety.net**](https://portal.ntirety.com) portal if assistance is needed. Thank you for your understanding as we complete this update to maintain secure and reliable services. Feb 24, 20:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 2 days and 2 hours

Affected Components: , , , , ,

<p><small>Feb <var data-var='date'> 26</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - During this time, we will be updating the SSL certificate for the GlobalProtect VPN service. If you use this service, you may encounter a certificate error while attempting to log in. This maintenance is expected to last no longer than five minutes for each individual customer. If you experience any issues, please have users try logging in again. While no disruption is anticipated, you may contact 11:11 Support at **1.866.918.4678** or via the [**https://portal.ntirety.net**](https://portal.ntirety.com) portal if assistance is needed. Thank you for your understanding as we complete this update to maintain secure and reliable services..</p> <p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>20:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Tue, 24 Feb 2026 20:00:00 +0000 https://status.ntirety.com/maintenance/cmm1129ky00as5m12rnnep7by https://status.ntirety.com/maintenance/cmm1129ky00as5m12rnnep7by Newark Data Center – Planned UPS Maintenance Type: Maintenance Duration: 1 day and 7 hours Affected Components: Newark, DE, Newark, DE, Newark, DE, Newark, DE, Newark, DE Feb 3, 04:00:00 GMT+0 - Identified - Dear Valued Customer, We will be performing scheduled UPS maintenance at our Newark, Delaware data center during the following windows: * February 2, 11:00 PM – February 3, 6:00 AM ET * February 3, 11:00 PM – February 4, 6:00 AM ET During this time, our UPS service vendor will replace end-of-life components. As a precaution, the facility may temporarily run on standby generators to ensure continuous protection of critical systems. No downtime or service impact is expected. This maintenance is part of our ongoing efforts to maintain reliable, high-quality power for the data center. Please let us know if you have any questions or concerns via our support number at 1-866-918-4678, or through our support portal at <https://portal.ntirety.net>. Thank you understanding and partnership. 11:11 Systems Feb 3, 04:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 4, 11:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 day and 7 hours

Affected Components: , , , ,

<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Valued Customer, We will be performing scheduled UPS maintenance at our Newark, Delaware data center during the following windows: * February 2, 11:00 PM – February 3, 6:00 AM ET * February 3, 11:00 PM – February 4, 6:00 AM ET During this time, our UPS service vendor will replace end-of-life components. As a precaution, the facility may temporarily run on standby generators to ensure continuous protection of critical systems. No downtime or service impact is expected. This maintenance is part of our ongoing efforts to maintain reliable, high-quality power for the data center. Please let us know if you have any questions or concerns via our support number at 1-866-918-4678, or through our support portal at <https://portal.ntirety.net>. Thank you understanding and partnership. 11:11 Systems .</p> <p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>04:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 3 Feb 2026 04:00:00 +0000 https://status.ntirety.com/maintenance/cml2pqiny0a331482vynvq40o https://status.ntirety.com/maintenance/cml2pqiny0a331482vynvq40o Emergency Network Maintenance – Louisville Data Center (10 PM to 2 AM ET) Type: Maintenance Duration: 4 hours Affected Components: Louisville, KY Oct 29, 02:00:00 GMT+0 - Identified - Dear Customer, Ntirety will be performing emergency network maintenance tonight from 10:00 PM to 2:00 AM ET to restore full network redundancy in our Louisville data center. This work involves bringing a new aggregate switch into production to achieve complete redundancy in alignment with Ntirety and our network vendor’s best practices. No downtime is expected during this maintenance window. If you experience any issues during this time, please contact our Support Team via the [portal.ntirety.net](https://portal.ntirety.net) or by phone at 1-866-918-4678. Thank you for your understanding and continued partnership. Regards, Ntirety Service Desk Oct 29, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 29, 06:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 4 hours

Affected Components:

<p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Customer, Ntirety will be performing emergency network maintenance tonight from 10:00 PM to 2:00 AM ET to restore full network redundancy in our Louisville data center. This work involves bringing a new aggregate switch into production to achieve complete redundancy in alignment with Ntirety and our network vendor’s best practices. No downtime is expected during this maintenance window. If you experience any issues during this time, please contact our Support Team via the [portal.ntirety.net](https://portal.ntirety.net) or by phone at 1-866-918-4678. Thank you for your understanding and continued partnership. Regards, Ntirety Service Desk.</p> <p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 29 Oct 2025 02:00:00 +0000 https://status.ntirety.com/maintenance/cmhayo5wc00ma4lvnjs1ah3yb https://status.ntirety.com/maintenance/cmhayo5wc00ma4lvnjs1ah3yb Network latency in LOU datacenter Type: Incident Duration: 2 hours and 31 minutes Affected Components: Louisville, KY Oct 21, 03:00:00 GMT+0 - Investigating - We are currently investigating a network issue in the LOU datacenter that is causing latency or loss of network connectivity for some customers. This issue has been escalated to our senior system administrators and network operations engineers who are actively investigating and troubleshooting the error. Oct 21, 05:31:16 GMT+0 - Resolved - Our Network Operations team has isolated the suspected failing hardware from the network, resolving the latency and connectivity issues that were observed. The hardware will be reviewed further with our vendor. Type: Incident

Duration: 2 hours and 31 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 21</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating a network issue in the LOU datacenter that is causing latency or loss of network connectivity for some customers. This issue has been escalated to our senior system administrators and network operations engineers who are actively investigating and troubleshooting the error..</p> <p><small>Oct <var data-var='date'> 21</var>, <var data-var='time'>05:31:16</var> GMT+0</small><br><strong>Resolved</strong> - Our Network Operations team has isolated the suspected failing hardware from the network, resolving the latency and connectivity issues that were observed. The hardware will be reviewed further with our vendor..</p> ]]> Tue, 21 Oct 2025 03:00:00 +0000 https://status.ntirety.com/incident/cmh032a6a000fhlgm6wvtsk6r https://status.ntirety.com/incident/cmh032a6a000fhlgm6wvtsk6r Customer Portal Ticket Creation Type: Incident Affected Components: Ticketing Service, , Ntirety Customer Support → Oct 20, 18:25:32 GMT+0 - Resolved - Ntirety has identified an issue affecting ticket creation in the Customer Portal. This issue is linked to an ongoing AWS outage that our team is actively monitoring. If you experience any issues or need to submit a support request, please contact us at **1-866-918-4678** or use the chat feature within the Ntirety Customer Portal, <https://portal.ntirety.net/login>. Thank you for your partnership. Ntirety Service Desk Type: Incident

Affected Components: ,

<p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>18:25:32</var> GMT+0</small><br><strong>Resolved</strong> - Ntirety has identified an issue affecting ticket creation in the Customer Portal. This issue is linked to an ongoing AWS outage that our team is actively monitoring. If you experience any issues or need to submit a support request, please contact us at **1-866-918-4678** or use the chat feature within the Ntirety Customer Portal, <https://portal.ntirety.net/login>. Thank you for your partnership. Ntirety Service Desk .</p> ]]> Mon, 20 Oct 2025 18:25:32 +0000 https://status.ntirety.com/incident/cmgzguc3b03ki55kxia3c9f9s https://status.ntirety.com/incident/cmgzguc3b03ki55kxia3c9f9s Distribution Router Replacement Type: Maintenance Duration: 4 hours Affected Components: Denver, CO Sep 24, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 24, 02:00:00 GMT+0 - Identified - As part of our corrective response to the traffic issue observed on September 21, 2025, we will be replacing a secondary distribution router at our Denver location during the scheduled maintenance window. The new router will be brought online as part of this work. No service disruptions are expected, aside from typical convergence behavior as the network stabilizes and load balancing takes place. Sep 24, 06:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 4 hours

Affected Components:

<p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - As part of our corrective response to the traffic issue observed on September 21, 2025, we will be replacing a secondary distribution router at our Denver location during the scheduled maintenance window. The new router will be brought online as part of this work. No service disruptions are expected, aside from typical convergence behavior as the network stabilizes and load balancing takes place..</p> <p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 24 Sep 2025 02:00:00 +0000 https://status.ntirety.com/maintenance/cmfx3kuh60001faa20565cr5n https://status.ntirety.com/maintenance/cmfx3kuh60001faa20565cr5n Denver connectivity issues. Type: Incident Duration: 2 hours and 35 minutes Affected Components: Denver, CO Sep 22, 13:33:12 GMT+0 - Identified - We are continuing to work on a fix for this incident. Sep 22, 12:00:00 GMT+0 - Investigating - We are currently investigating connectivity issues in our Denver data center. Sep 22, 14:24:50 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 22, 14:34:30 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 35 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>13:33:12</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating connectivity issues in our Denver data center. .</p> <p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>14:24:50</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>14:34:30</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 22 Sep 2025 12:00:00 +0000 https://status.ntirety.com/incident/cmfv79x8k002kjavrs7uii1cw https://status.ntirety.com/incident/cmfv79x8k002kjavrs7uii1cw Ntirety Backoffice Upgrades Type: Maintenance Duration: 1 day and 4 hours Affected Components: Self-Service Portal Sep 12, 20:00:00 GMT+0 - Identified - Ntirety is performing upgrades against our backoffice systems. **Expected Impact:** During the maintenance window, the Customer Portal may experience **intermittent functionality** for: * **Ordering Virtual Machine changes** (create/resize requests) * **Patching viewability** (status, schedules, and results) All other portal features are expected to remain available. **Customer Action / Workarounds:** If you need to submit a Virtual Machine change or obtain patch status during the window, please contact **24×7 Support** via your usual channel (Self-Service, Chat or Phone), and we’ll process your needs. Sep 12, 20:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 14, 00:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 day and 4 hours

Affected Components:

<p><small>Sep <var data-var='date'> 12</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - Ntirety is performing upgrades against our backoffice systems. **Expected Impact:** During the maintenance window, the Customer Portal may experience **intermittent functionality** for: * **Ordering Virtual Machine changes** (create/resize requests) * **Patching viewability** (status, schedules, and results) All other portal features are expected to remain available. **Customer Action / Workarounds:** If you need to submit a Virtual Machine change or obtain patch status during the window, please contact **24×7 Support** via your usual channel (Self-Service, Chat or Phone), and we’ll process your needs..</p> <p><small>Sep <var data-var='date'> 12</var>, <var data-var='time'>20:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 14</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 12 Sep 2025 20:00:00 +0000 https://status.ntirety.com/maintenance/cmf6u0xgk007ja4cbcsc55tiw https://status.ntirety.com/maintenance/cmf6u0xgk007ja4cbcsc55tiw Austin Internet Maintenance Type: Maintenance Duration: 8 hours Affected Components: Austin, TX Aug 17, 03:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 17, 03:00:00 GMT+0 - Identified - Ntirety will perform maintenance on its internet border devices in its Austin facility. During this maintenance, Ntirety will gracefully deactivate peerings to each of its transit providers and devices in sequence, allowing for it's A and B side infrastructure to move independently. This maintenance and relocation are being performed to provide enhanced scalability and reliability. Aug 17, 11:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 8 hours

Affected Components:

<p><small>Aug <var data-var='date'> 17</var>, <var data-var='time'>03:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 17</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Identified</strong> - Ntirety will perform maintenance on its internet border devices in its Austin facility. During this maintenance, Ntirety will gracefully deactivate peerings to each of its transit providers and devices in sequence, allowing for it's A and B side infrastructure to move independently. This maintenance and relocation are being performed to provide enhanced scalability and reliability..</p> <p><small>Aug <var data-var='date'> 17</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 17 Aug 2025 03:00:00 +0000 https://status.ntirety.com/maintenance/cmdozwdc300lm2b2c0th7kcbl https://status.ntirety.com/maintenance/cmdozwdc300lm2b2c0th7kcbl Emergency Denver Storage Maintenance Type: Maintenance Duration: 2 hours and 32 minutes Affected Components: Denver, CO Jun 4, 17:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 4, 17:00:00 GMT+0 - Identified - Ntirety will be performing an emergency maintenance to replace a power supply on an offline storage node. This node is part of a storage array that supports file shares and data protection. No service interruption is expected. If you experience any issues or have questions, please contact our support team. Thank you for your continued partnership. Jun 4, 19:32:28 GMT+0 - Completed - Ntirety has completed the scheduled maintenance on the storage controller; however, the maintenance did not achieve the expected results and the storage unit will remain in a single-threaded state while Ntirety reviews the next steps and plans a follow-up maintenance. The storage unit's functionality is primarily for backups and no virtual machines are hosted on this device. Type: Maintenance

Duration: 2 hours and 32 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>17:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Identified</strong> - Ntirety will be performing an emergency maintenance to replace a power supply on an offline storage node. This node is part of a storage array that supports file shares and data protection. No service interruption is expected. If you experience any issues or have questions, please contact our support team. Thank you for your continued partnership. .</p> <p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>19:32:28</var> GMT+0</small><br><strong>Completed</strong> - Ntirety has completed the scheduled maintenance on the storage controller; however, the maintenance did not achieve the expected results and the storage unit will remain in a single-threaded state while Ntirety reviews the next steps and plans a follow-up maintenance. The storage unit's functionality is primarily for backups and no virtual machines are hosted on this device..</p> ]]> Wed, 4 Jun 2025 17:00:00 +0000 https://status.ntirety.com/maintenance/cmbi6en910024omtq59xb8mxf https://status.ntirety.com/maintenance/cmbi6en910024omtq59xb8mxf Monitoring Infrastructure Maintenance Type: Maintenance Duration: 2 hours Affected Components: Monitoring Services May 28, 13:00:00 GMT+0 - Completed - Maintenance has completed successfully May 28, 11:00:01 GMT+0 - Identified - Maintenance is now in progress May 28, 11:00:00 GMT+0 - Identified - Beginning at 7:00am EDT on May 28, 2025, Ntirety will conduct maintenance to improve the stability and capability of our monitoring infrastructure. As a result of this maintenance, for a window of approximately 1-2 hours no automated alerts will be generated from the monitoring system. Ntirety urges all customers experiencing technical difficulties within that time frame to contact our support team immediately via telephone or live chat so that your issue can be investigated and addressed in a timely manner. We apologize for the inconvenience and thank you for your understanding. Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>May <var data-var='date'> 28</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 28</var>, <var data-var='time'>11:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 28</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - Beginning at 7:00am EDT on May 28, 2025, Ntirety will conduct maintenance to improve the stability and capability of our monitoring infrastructure. As a result of this maintenance, for a window of approximately 1-2 hours no automated alerts will be generated from the monitoring system. Ntirety urges all customers experiencing technical difficulties within that time frame to contact our support team immediately via telephone or live chat so that your issue can be investigated and addressed in a timely manner. We apologize for the inconvenience and thank you for your understanding..</p> ]]> Wed, 28 May 2025 11:00:00 +0000 https://status.ntirety.com/maintenance/cmav8wknu00424yqo2wbnrcwx https://status.ntirety.com/maintenance/cmav8wknu00424yqo2wbnrcwx Customer Portal Maintenance Type: Maintenance Duration: 1 hour Affected Components: Self-Service Portal May 1, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully May 1, 09:00:01 GMT+0 - Identified - Maintenance is now in progress May 1, 09:00:00 GMT+0 - Identified - **Impact:** DNS record management, domain name orders, and SSL certificate orders will not function in the customer portal during the maintenance. Ntirety anticipates roughly a 60 minute impact where customer will be unable to make modifications or purchase the mentioned services. **Contact:** If you have any questions regarding this notification, please contact your Support team directly. Support team-specific contact details can be found by visiting <http://ntirety.com/contact/> or by logging in to the Customer Portal. **Regards,** **The Ntirety Support Team** Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>May <var data-var='date'> 1</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 1</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 1</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - **Impact:** DNS record management, domain name orders, and SSL certificate orders will not function in the customer portal during the maintenance. Ntirety anticipates roughly a 60 minute impact where customer will be unable to make modifications or purchase the mentioned services. **Contact:** If you have any questions regarding this notification, please contact your Support team directly. Support team-specific contact details can be found by visiting <http://ntirety.com/contact/> or by logging in to the Customer Portal. **Regards,** **The Ntirety Support Team**.</p> ]]> Thu, 1 May 2025 09:00:00 +0000 https://status.ntirety.com/maintenance/cma2vg9mx0001oc7ch4g1w8ew https://status.ntirety.com/maintenance/cma2vg9mx0001oc7ch4g1w8ew Newark, DE - Network Event Type: Incident Duration: 16 hours and 20 minutes Affected Components: Monitoring Services, Newark, DE, Newark, DE, Newark, DE, Newark, DE, Phone Systems Mar 6, 10:01:02 GMT+0 - Investigating - The scope of the issue has been narrowed down to a single switching domain in the Newark DC. Mar 6, 12:34:02 GMT+0 - Identified - We are continuing investigating a network looping event which is leading to sporadic network connectivity in a subsection of our Newark environment. We will have a in-depth update in 30 minutes. Mar 6, 13:33:54 GMT+0 - Identified - We have further isolated the issue to our aggregate switches, we are in contact with our hardware support vendors to continue to diagnose and resolve the errors. We will have another update in 20 minutes. The changes we make on the current switches, does not impact the secondary environment in Newark which remains stable. Mar 6, 14:04:57 GMT+0 - Identified - We are performing an intrusive test against the aggregate switches associated to NWK01\. This test may result in further instability to NWK01 before traffic is restored. Mar 6, 14:30:52 GMT+0 - Identified - We have removed problematic VLANs from routing, which has restored customer connectivity/stability. Mar 6, 15:03:32 GMT+0 - Identified - We see stability for a subset of customers currently, however we still see saturation within the network and we are working to identify the cause. Mar 6, 08:01:00 GMT+0 - Investigating - We are currently investigating a problem with network connectivity. Mar 6, 16:02:12 GMT+0 - Identified - We have identified additional errors within the distribution router, which we are testing a resolution to currently. An update will be provided shortly with those findings. Mar 6, 16:22:53 GMT+0 - Identified - We resolved the issue seen on the distribution router, unfortunately we have not seen stability return to the rest of the customer environment. We are continuing our investigation into the network loss/stability. Mar 6, 17:03:15 GMT+0 - Identified - We have identified a broadcast storm to a single virtual chassis, we are currently removing uplinks from the downstream devices we have identified and will monitor for stability. Mar 6, 17:40:19 GMT+0 - Identified - After removing the uplinks associated downstream devices, and removing a problematic virtual chassis we have seen significant improvement to the network stability. We continue to work with customers on individual issues from the network event. Mar 6, 18:05:52 GMT+0 - Monitoring - While we have implemented a fix to the downstream devices causing a broadcast storm, during initial troubleshooting we removed our management network from the NWK01 zone. To restore full management capabilities, we are adding the management network back to the switches and monitoring stability of traffic. Mar 6, 19:14:24 GMT+0 - Monitoring - We are currently pausing any additional changes to our switches to restore management access as we have ability to review and monitor for other causes, during this pause there may be a an impact to our support teams ability to make firewall changes until we submit a change request which will occur after 6pm Eastern Time today (March 6th, 2025). Mar 6, 22:41:55 GMT+0 - Monitoring - As part of our recovery from the Newark (Nwk01) networking event. We are continuing our maintenance to restore management access to all switches. This effort will begin at 6pm Eastern Time. We will be performing this in waves, and monitoring the network before continuing. Once completed an update to this status will occur. Mar 7, 00:21:13 GMT+0 - Resolved - We have finalized the maintenance to allow our operations teams management access and our provisioning engines to function within the portal once again. During the maintenance we noted zero network anomalies, the teams will continue to review the incident and provide a root cause analysis of the event, to be shared to all customers via support tickets once available. Type: Incident

Duration: 16 hours and 20 minutes

Affected Components: , , , , ,

<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>10:01:02</var> GMT+0</small><br><strong>Investigating</strong> - The scope of the issue has been narrowed down to a single switching domain in the Newark DC..</p> <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>12:34:02</var> GMT+0</small><br><strong>Identified</strong> - We are continuing investigating a network looping event which is leading to sporadic network connectivity in a subsection of our Newark environment. We will have a in-depth update in 30 minutes..</p> <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>13:33:54</var> GMT+0</small><br><strong>Identified</strong> - We have further isolated the issue to our aggregate switches, we are in contact with our hardware support vendors to continue to diagnose and resolve the errors. We will have another update in 20 minutes. The changes we make on the current switches, does not impact the secondary environment in Newark which remains stable..</p> <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>14:04:57</var> GMT+0</small><br><strong>Identified</strong> - We are performing an intrusive test against the aggregate switches associated to NWK01\. This test may result in further instability to NWK01 before traffic is restored. .</p> <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>14:30:52</var> GMT+0</small><br><strong>Identified</strong> - We have removed problematic VLANs from routing, which has restored customer connectivity/stability. .</p> <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>15:03:32</var> GMT+0</small><br><strong>Identified</strong> - We see stability for a subset of customers currently, however we still see saturation within the network and we are working to identify the cause..</p> <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>08:01:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating a problem with network connectivity. .</p> <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>16:02:12</var> GMT+0</small><br><strong>Identified</strong> - We have identified additional errors within the distribution router, which we are testing a resolution to currently. An update will be provided shortly with those findings..</p> <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>16:22:53</var> GMT+0</small><br><strong>Identified</strong> - We resolved the issue seen on the distribution router, unfortunately we have not seen stability return to the rest of the customer environment. We are continuing our investigation into the network loss/stability. .</p> <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>17:03:15</var> GMT+0</small><br><strong>Identified</strong> - We have identified a broadcast storm to a single virtual chassis, we are currently removing uplinks from the downstream devices we have identified and will monitor for stability..</p> <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>17:40:19</var> GMT+0</small><br><strong>Identified</strong> - After removing the uplinks associated downstream devices, and removing a problematic virtual chassis we have seen significant improvement to the network stability. We continue to work with customers on individual issues from the network event..</p> <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>18:05:52</var> GMT+0</small><br><strong>Monitoring</strong> - While we have implemented a fix to the downstream devices causing a broadcast storm, during initial troubleshooting we removed our management network from the NWK01 zone. To restore full management capabilities, we are adding the management network back to the switches and monitoring stability of traffic. .</p> <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>19:14:24</var> GMT+0</small><br><strong>Monitoring</strong> - We are currently pausing any additional changes to our switches to restore management access as we have ability to review and monitor for other causes, during this pause there may be a an impact to our support teams ability to make firewall changes until we submit a change request which will occur after 6pm Eastern Time today (March 6th, 2025)..</p> <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>22:41:55</var> GMT+0</small><br><strong>Monitoring</strong> - As part of our recovery from the Newark (Nwk01) networking event. We are continuing our maintenance to restore management access to all switches. This effort will begin at 6pm Eastern Time. We will be performing this in waves, and monitoring the network before continuing. Once completed an update to this status will occur. .</p> <p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>00:21:13</var> GMT+0</small><br><strong>Resolved</strong> - We have finalized the maintenance to allow our operations teams management access and our provisioning engines to function within the portal once again. During the maintenance we noted zero network anomalies, the teams will continue to review the incident and provide a root cause analysis of the event, to be shared to all customers via support tickets once available. .</p> ]]> Thu, 6 Mar 2025 08:01:00 +0000 https://status.ntirety.com/incident/cm7x381t30004egkcxnw66yby https://status.ntirety.com/incident/cm7x381t30004egkcxnw66yby Chat and Ticketing System Event Type: Incident Duration: 35 minutes Affected Components: Chat Support, Ticketing Service Feb 10, 22:04:19 GMT+0 - Investigating - We are currently working with our service provider regarding issues associated to our ability to take chats or view incidents. For any major issues, please call our service desk at 1-877-381-4678 Feb 10, 22:39:02 GMT+0 - Resolved - Our 3rd Party ITSM provider has resolved the issue. Our technicians are able to continue to process chats and incidents as normal. Type: Incident

Duration: 35 minutes

Affected Components: ,

<p><small>Feb <var data-var='date'> 10</var>, <var data-var='time'>22:04:19</var> GMT+0</small><br><strong>Investigating</strong> - We are currently working with our service provider regarding issues associated to our ability to take chats or view incidents. For any major issues, please call our service desk at 1-877-381-4678.</p> <p><small>Feb <var data-var='date'> 10</var>, <var data-var='time'>22:39:02</var> GMT+0</small><br><strong>Resolved</strong> - Our 3rd Party ITSM provider has resolved the issue. Our technicians are able to continue to process chats and incidents as normal. .</p> ]]> Mon, 10 Feb 2025 22:04:19 +0000 https://status.ntirety.com/incident/cm6zlp0ra007mju65vmw4seeq https://status.ntirety.com/incident/cm6zlp0ra007mju65vmw4seeq Newark, DE - Network Event Type: Incident Duration: 5 days, 2 hours and 59 minutes Affected Components: Newark, DE, Newark, DE, Phone Systems Jan 29, 20:06:46 GMT+0 - Investigating - We are currently investigating a problem with network connectivity. Jan 29, 20:36:55 GMT+0 - Investigating - We continue to investigate the issue and isolating potential causes, the next update will occur at 15:40 ET. Jan 29, 21:06:31 GMT+0 - Investigating - We have isolated an issue to a specific host in a unresponsive state. We are initiating an emergency change to address the host and will update the status Jan 29, 22:03:03 GMT+0 - Identified - After moving forward with a reboot of a host and in addition a member switch, we correlated to the incident. The reboot allowed us to correlate the issue to a member switch, we are currently replacing the switch and will provide an update when replaced and failed over. Jan 29, 22:56:04 GMT+0 - Monitoring - We have initiated a swap on the identified switch member, and currently monitoring the environment for issues and any further stability concerns. There is a known subset of virtual machines which need manual intervention to regain access to their OS Disk. Jan 29, 23:58:00 GMT+0 - Identified - All operational teams continue to restore virtual machines that lost connectivity to their guest OS. In parallel, we continue to investigate the main root cause of the switch issue identified, we will not move forward with another emergency change until this is identified connectivity will be single homed. Jan 30, 02:26:20 GMT+0 - Monitoring - The platform has shown stability as of 18:30 ET, we continue to monitor the platform for any signs of instability and are working with customers individually for any known issues with their virtual machines. We are still under a root cause review and will share the RCA with all customers when available. Once the root cause is identified we will move forward with a maintenance to bring back redundancy. Jan 30, 21:05:27 GMT+0 - Monitoring - We determined that a Layer 2 broadcast storm within the storage area network caused the service degradation event starting yesterday at approximately 3:00 pm ET. Network switches experienced repeated failures during the incident due to excessive packets per second. Once the affected network segment was isolated, we restored stability to the customer environments. We are conducting a root cause analysis and will provide our formalized review by the end of the business day on February 3rd. Feb 3, 23:05:17 GMT+0 - Resolved - Ntirety has finalized our root cause analysis and will be sending to all customers via ticket and email within the hour. If you do not receive the document please feel free to contact support via phone (866.918.4678), chat or self-service ticket and a technician will provide to you the RCA. Type: Incident

Duration: 5 days, 2 hours and 59 minutes

Affected Components: , ,

<p><small>Jan <var data-var='date'> 29</var>, <var data-var='time'>20:06:46</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating a problem with network connectivity..</p> <p><small>Jan <var data-var='date'> 29</var>, <var data-var='time'>20:36:55</var> GMT+0</small><br><strong>Investigating</strong> - We continue to investigate the issue and isolating potential causes, the next update will occur at 15:40 ET..</p> <p><small>Jan <var data-var='date'> 29</var>, <var data-var='time'>21:06:31</var> GMT+0</small><br><strong>Investigating</strong> - We have isolated an issue to a specific host in a unresponsive state. We are initiating an emergency change to address the host and will update the status.</p> <p><small>Jan <var data-var='date'> 29</var>, <var data-var='time'>22:03:03</var> GMT+0</small><br><strong>Identified</strong> - After moving forward with a reboot of a host and in addition a member switch, we correlated to the incident. The reboot allowed us to correlate the issue to a member switch, we are currently replacing the switch and will provide an update when replaced and failed over..</p> <p><small>Jan <var data-var='date'> 29</var>, <var data-var='time'>22:56:04</var> GMT+0</small><br><strong>Monitoring</strong> - We have initiated a swap on the identified switch member, and currently monitoring the environment for issues and any further stability concerns. There is a known subset of virtual machines which need manual intervention to regain access to their OS Disk..</p> <p><small>Jan <var data-var='date'> 29</var>, <var data-var='time'>23:58:00</var> GMT+0</small><br><strong>Identified</strong> - All operational teams continue to restore virtual machines that lost connectivity to their guest OS. In parallel, we continue to investigate the main root cause of the switch issue identified, we will not move forward with another emergency change until this is identified connectivity will be single homed. .</p> <p><small>Jan <var data-var='date'> 30</var>, <var data-var='time'>02:26:20</var> GMT+0</small><br><strong>Monitoring</strong> - The platform has shown stability as of 18:30 ET, we continue to monitor the platform for any signs of instability and are working with customers individually for any known issues with their virtual machines. We are still under a root cause review and will share the RCA with all customers when available. Once the root cause is identified we will move forward with a maintenance to bring back redundancy..</p> <p><small>Jan <var data-var='date'> 30</var>, <var data-var='time'>21:05:27</var> GMT+0</small><br><strong>Monitoring</strong> - We determined that a Layer 2 broadcast storm within the storage area network caused the service degradation event starting yesterday at approximately 3:00 pm ET. Network switches experienced repeated failures during the incident due to excessive packets per second. Once the affected network segment was isolated, we restored stability to the customer environments. We are conducting a root cause analysis and will provide our formalized review by the end of the business day on February 3rd..</p> <p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>23:05:17</var> GMT+0</small><br><strong>Resolved</strong> - Ntirety has finalized our root cause analysis and will be sending to all customers via ticket and email within the hour. If you do not receive the document please feel free to contact support via phone (866.918.4678), chat or self-service ticket and a technician will provide to you the RCA. .</p> ]]> Wed, 29 Jan 2025 20:06:46 +0000 https://status.ntirety.com/incident/cm6ic7mqt000y5baeqkh7s8v9 https://status.ntirety.com/incident/cm6ic7mqt000y5baeqkh7s8v9