Ntirety - Notice history

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Nov 2025

No notices reported this month

Oct 2025

OCT29
Emergency Network Maintenance – Louisville Data Center (10 PM to 2 AM ET)
CompletedMaintenance4 hours
  • CompletedOctober 29, 2025 at 6:00 AMUTC
    Maintenance has completed successfully
  • In progressOctober 29, 2025 at 2:00 AMUTC
    Maintenance is now in progress
  • PlannedOctober 29, 2025 at 2:00 AMUTC

    Dear Customer,

    Ntirety will be performing emergency network maintenance tonight from 10:00 PM to 2:00 AM ET to restore full network redundancy in our Louisville data center.

    This work involves bringing a new aggregate switch into production to achieve complete redundancy in alignment with Ntirety and our network vendor’s best practices. No downtime is expected during this maintenance window.

    If you experience any issues during this time, please contact our Support Team via the portal.ntirety.net or by phone at 1-866-918-4678.

    Thank you for your understanding and continued partnership.

    Regards,
    Ntirety Service Desk

Network latency in LOU datacenter
ResolvedDegraded performance2 hours 31 minutes
  • ResolvedUTC

    Our Network Operations team has isolated the suspected failing hardware from the network, resolving the latency and connectivity issues that were observed. The hardware will be reviewed further with our vendor.

  • InvestigatingUTC

    We are currently investigating a network issue in the LOU datacenter that is causing latency or loss of network connectivity for some customers. This issue has been escalated to our senior system administrators and network operations engineers who are actively investigating and troubleshooting the error.

Customer Portal Ticket Creation
Resolved

  • Ntirety has identified an issue affecting ticket creation in the Customer Portal. This issue is linked to an ongoing AWS outage that our team is actively monitoring. If you experience any issues or need to submit a support request, please contact us at 1-866-918-4678 or use the chat feature within the Ntirety Customer Portal, https://portal.ntirety.net/login.

    Thank you for your partnership.

    Ntirety Service Desk

    UTC

Sep 2025

SEP24
Distribution Router Replacement
CompletedMaintenance4 hours
  • CompletedSeptember 24, 2025 at 6:00 AMUTC
    Maintenance has completed successfully
  • In progressSeptember 24, 2025 at 2:00 AMUTC
    Maintenance is now in progress
  • PlannedSeptember 24, 2025 at 2:00 AMUTC

    As part of our corrective response to the traffic issue observed on September 21, 2025, we will be replacing a secondary distribution router at our Denver location during the scheduled maintenance window. The new router will be brought online as part of this work.

    No service disruptions are expected, aside from typical convergence behavior as the network stabilizes and load balancing takes place.

Denver connectivity issues.
Resolved2 hours 34 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC
    We are continuing to work on a fix for this incident.
  • InvestigatingUTC
    We are currently investigating connectivity issues in our Denver data center.
SEP12
Ntirety Backoffice Upgrades
CompletedMaintenance28 hours
  • CompletedSeptember 14, 2025 at 12:00 AMUTC
    Maintenance has completed successfully
  • In progressSeptember 12, 2025 at 8:00 PMUTC
    Maintenance is now in progress
  • PlannedSeptember 12, 2025 at 8:00 PMUTC

    Ntirety is performing upgrades against our backoffice systems. 

     

    Expected Impact:
    During the maintenance window, the Customer Portal may experience intermittent functionality for:

    • Ordering Virtual Machine changes (create/resize requests)

    • Patching viewability (status, schedules, and results)

    All other portal features are expected to remain available.

     

    Customer Action / Workarounds:
    If you need to submit a Virtual Machine change or obtain patch status during the window, please contact 24×7 Support via your usual channel (Self-Service, Chat or Phone), and we’ll process your needs.

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